Examination Posting

IMPORTANT: Please read through the posting as it contains important information concerning this exam including residency requirements and minimum qualifications. At the end of the posting, you will find a link to the application packet. Completed applications must be printed, signed and mailed in to the Personnel Office by the filing deadline.

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THE GLEN COVE MUNICIPAL CIVIL SERVICE COMMISSION

Announces an Open-Competitive Examination for

 

Information Technology Assistant (Revised)

Exam Number 18986

 

LAST FILING DATE:     Applications must be received by or postmarked by the close of business on Friday, October 19, 2018.

 

LAST DAY FOR QUESTIONNAIRE SUBMISSION:           November 16, 2018

 

LOCATION OF IT QUALIFYING EXAM:    To be announced.

 

APPLICATION FEE: A nonrefundable application fee of $25.00 is required for each separately numbered examination for which you apply.  The required fee(s) must accompany your application(s).  Please make your personal check or money order payable to Glen Cove Municipal Civil Service Commission.  Please write your name and examination number(s) on the check or money order.  Cash will not be accepted.  This fee may be waived.  See the Application Fee Waiver section of this posting for details.  Applicants who do not submit the required fee or receive a waiver of application fee will be denied admission to the test.  Applicants whose personal check is returned for whatever reason will be assessed an additional administrative charge of $20.00.  Applicants whose personal checks are returned are to pay the required fee and administrative charge before being admitted to the exam, or they will be denied admission to the exam.  If an application is disapproved, your fee will not be refunded.  You should carefully review the announced minimum qualifications and any residency requirements.  Applications received after the above posted last filing date will not be accepted.

 

LOCATION OF POSITION/VACANCY: To fill any current or anticipated vacancy in the City of Glen Cove or Glen Cove School District or Glen Cove Housing Authority or Glen Cove Library.  Currently positions in this title exist in the Glen Cove School District.

 

SALARY:  $42,500 (annually)

 

RESIDENCY REQUIREMENTS: Waived.

NOTE:  Preference may be given to candidates who have are residents of the City of Glen Cove.

 

MINIMUM QUALIFICATIONS & SPECIAL REQUIREMENTS:

 (A)  Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate’s degree including or supplemented by twelve (12) credit hours in management information systems, computer science, information technology or closely related field and one (1) year experience in telecommunications, computer systems support, network administration, information systems management or computer programming; or

(B)  Graduation from High school or possession of a high school equivalency diploma and three (3) years of experience as defined in (A); or

(C)  An equivalent combination of training and experience as defined by the limits of (A) and (B).

 

NOTE: Successful completion of a three (3) credit hour course beyond the requirements in (A) in management information systems, computer science, information technology, or a closely related field may be substituted for three (3) months of appropriate experience.

 

 

RIGHT TO REQUEST CONSIDERATION OF PROMOTIONAL EXAM:  In accordance with Civil Service Law Section 51-3, any employee who believes that a promotion examination should be held for filling any vacancy in this title may submit to the Glen Cove Civil Service Commission a request, in writing, for a promotion examination, stating their reasons why it is practicable and in the public interest to fill the vacancy by promotion examination.

 

DUTIES:

Diagnoses and resolves hardware and software problems as assigned;

Installs and maintains software on servers and computer workstations;

Installs and maintains ink jet, dot matrix and laser printers and components;

Upgrades and maintains computer hardware, software, servers and peripheral equipment;

Provides on-site or help-desk support to resolve user problems;

Reports unresolved problems to the appropriate party;

Assists vendors in troubleshooting unresolved hardware or software problems.

 

SUBJECT OF EXAMINATION:

The examination will consist of two parts: a rated evaluation of training and experience and a qualifying PC-administered test.  You must pass the evaluation of training and experience in order to take the qualifying PC-administered test.  You must pass both tests in order to be considered for appointment.   Only your rating on the evaluation of training and experience will be considered when computing final scores.

 

Test Description for: Information Technology Assistant 

Examination Number: 18986

 

Rated Evaluation of Training and Experience:

You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:

 

Computer Programming

Help Desk

User Support

Network Administration

Data Communications

Telecommunications

 

 

Qualifying Tests:

Qualifying Multiple-Choice Test of Logical Reasoning and Interpreting Instructions for Computer-Related Positions

 

These questions test for ability to reason logically and interpret instructions in a computer-related context. They cover verbal and quantitative reasoning, flowchart interpretation and applying written directions. The verbal and quantitative reasoning questions include logical implications (e.g., if A and B, then C) and relations (e.g., greater than). Knowledge of addition, subtraction, multiplication and division is necessary, but neither mathematical sophistication nor computational speed is needed. The flowchart interpretation questions require prior knowledge of flowchart conventions. The interpreting instructions questions provide the instructions and specific rules for applying them. All the information needed to answer the questions is presented with the questions.

 

____________________

 

Qualifying Simulation Test on Working Effectively with Others to Solve Job-Related Problems

 

This test requires candidates to assume the role of a staff member in an Information Technology work group who is working with colleagues during a time of change in policy or procedure, in a particular agency. During the test, candidates will be required to deal with obstacles within the working environment, which includes peer relations and the demands of handling multiple tasks. Candidates will be required to demonstrate the ability to be flexible, creative and persistent as a team player. They will also need to demonstrate the ability to cooperate, show initiative, and establish positive working relationships with peers and administrators.

 

____________________

 

Qualifying Simulation Test of User Support and Training

 

The test requires candidates to assume the role of a staff member in a Help Desk support unit. Candidates will be presented with a users problem. During the course of handling the problem, candidates will be required to: demonstrate communication skills, apply troubleshooting practices and tools, determine the appropriate level of training needed by the user, and educate the user on the proper use of computers.

 

____________________

 

Qualifying test scores may be banked and applied to future examinations for titles that require the same test plan.

 

 

 WAIVER & RETEST POLICY FOR QUALIFYING TEST

If a candidate has previously passed an IT Qualifying Test prepared by the New York State Department of Civil Service and using the same test plan as announced, the qualifying test may be waived. A candidate requesting such a waiver must submit verifiable evidence of passing the qualifying test, including the name of the Civil Service agency that administered the test and the test date.

 

Candidates failing the IT Qualifying Test will not be allowed to retest for this exam.

 

RELIGIOUS ACCOMMODATION/DISABLED CANDIDATES/MILITARY MEMBERS:

Applicants whose religious observances, religious practices or military service prevent their taking examinations on the scheduled date and disabled candidates who require special accommodations to take the test should indicate the need for special arrangements by checking the “Special Arrangement” box on the front of the applications.  The New York State Department of Civil Service Commission will approve any reasonable request for accommodations by disabled candidates.  Candidates who are called to military service after filing an application should send a request for an alternate test date to the City of Glen Cove Municipal Civil Service Commission as soon as possible before the test date.

 

MILITARY SERVICE MEMBERS:

If you apply for an examination during the filing period but are on active military duty on the date the examination is scheduled, you may request a military makeup examination.  You must contact The City of Glen Cove Municipal Civil Service Commission for more information.  If you are on active duty or discharged after the filing period has begun, you may apply for the examination up to ten days before the date of the test.

 

This examination will be prepared and rated in accordance with Section 23(2) of the Civil Service Law.  The provisions of New York State Civil Service Law and the City of Glen Cove Civil Service Rules and Regulations dealing with the preparation and rating of examinations will apply to this examination.

 

VETERAN’S CREDIT:

Veterans or disabled veterans who are eligible for additional credit must submit an application for Veteran’s credit with their application for examination or at any time between the date of the application for examination and the date of the establishment of the resulting eligible list.  Applications for Veteran’s credits are available from this office.  Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted Veteran’s Credits in examinations.  Any candidate who applies for such credit must provide proof of military status to receive additional credit. No credit may be granted after the establishment of the list.  It is the responsibility of the candidate to provide appropriate documentary proof indicating that the service was in time of war as defined in Section 85 of the Civil Service Law and that the candidate either received an honorable discharge or was released under honorable conditions in order to be certified at a score including the Veteran’s credit.

 

CHILDREN OF FIREFIGHTERS AND POLICE OFFICERS KILLED IN THE LINE OF DUTY:

In conformance with section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.

 

Background Investigation:

Applicants may be required to undergo a State and national criminal history background investigation, which will include a fingerprint check, to determine suitability for appointment.   Failure to meet the standards for the background investigation may result in disqualification.

 

Special Requirements for Appointment in School Districts:

Per Chapter 180 of the Laws of 2000, and by Regulations of the Commissioner of Education, to be employed in a position designated by a school district as involving direct contact with students, a clearance for employment from the State Education Department is required.  Eligible candidates may be required to pay a fingerprint-processing fee associated with this special requirement.

 

APPLICATIONS / GENERAL INFORMATION / INSTRUCTIONS:

Application forms may be obtained from the City of Glen Cove Website: www.CityofGlenCoveNY.org

 

OR: From the office of:    The Glen Cove Municipal Civil Service Commission

City of Glen Cove, City Hall

9 Glen Street

Glen Cove, NY 11542

 

During:   Any weekday from the posting date through the last filing deadline (except holidays).

Between the hours of: 9:00 a.m. to 5:00 p.m.  Monday through Friday OR: by sending a stamped ($.55) self-addressed legal sized envelope with the applicants name and address on it, requesting an application for the position.  Applications received/postmarked after the filing deadline will not be accepted.

 

The applicant should make certain every question on the application is answered, and that the application is complete in all respects.  All statements made by the candidates in their application are subject to verification.  Candidates will be notified of the disposition of their applications.  The Glen Cove Municipal Civil Service Commission does not acknowledge receipt of applications and does not accept responsibility for non-delivery or postal delay.

 

APPLICATION FEE WAIVER: A waiver of application fee will be allowed if you are unemployed and primarily responsible for the support of a household.  In addition, a waiver of application fee will be allowed if you are determined eligible for Medicaid, or receiving Supplemental Security Income payments, or Public Assistance (Temporary Assistance for Needy Families/Family Assistance or Safety Net Assistance) or are certified Job Training Partnership Act/Workforce Investment Act eligible through a State or local social service agency.  All claims for application fee waiver are subject to verification.  If you can verify eligibility for application fee waiver, complete a “Request for Application Fee Waiver and Certification” form and submit it with your application by the close of business on the Application Deadline as listed on the Examination Announcement. “Request for Application Fee Waiver and Certification” forms are available at the Civil Service Office or on-line at:

www.cityofglencoveny.org/forms/waiver.doc

 

CHANGE OF ADDRESS:

It is the responsibility of the candidate to notify the Glen Cove Municipal Civil Service Commission of any change in name or address.  No attempt will be made to locate any candidate who has moved.

 

The City of Glen Cove is an

Equal Opportunity/Affirmative Action Employer

(Issued 9/18/2018)

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